How to prevent negative customer reviews from hurting your reputation

Article provided by Revdex.com

Online reviews have become an important aspect of customer purchase decisions as more customers read reviews and shop online. Though positive reviews boost sales, one negative review can greatly affect a customer’s decision. Preventing negative reviews is a smart way for businesses to manage and monitor their reputation.

As a business it is important to be concerned about the following:

Several of negative reviews – Although some bad reviews can help to manage customer expectations, several negative reviews can cause customers to seek out competitors. Balancing both good and bad reviews can maintain a steady rating that can let the customer know that the company offers a quality product or service. Customers will use multiple platforms to review products which include contacting the company directly, emailing, posting on social media, or using private customer review sites such as Revdex.com, TripAdvisor, and Yelp.

Consistent negative reviews – If negative reviews follow a similar pattern it will indicate to the customer that a company’s procedures are not being changed. Additionally, it lets the customer know that they too may encounter the same problem.

Reviews that address serious allegations – Allegations that state that employees mishandled a customer can discourage customers from choosing a product or service. Investigating such allegations can be the best way to address such reviews before they become a problem.

When a company is faced with bad reviews introducing procedures that identify and contact the customer immediately can greatly reduce its impact. Additionally, an empathetic professional attitude can calm a disgruntled customer and open communication channels which can help to address the issue.

Revdex provides a place for consumers to read online business reviews and report bad business experiences. Revdex’s aim is to improve the connection between consumers and businesses. Consumers can find new businesses and services and businesses can create profiles to be found.

For example you can file complaint against mobile provider or file complaint about travel services.

How companies effectively handle negative social media complaints

Complaints Key Showing Complaining Or Moaning Online

Article provided by Revdex.com

Negative comments on social media are common for businesses as most customers are active social media users. Handling negative feedback correctly can increase customer trust and strengthen processes.

These simple yet effective strategies can help businesses correctly manage negative social media comments:

Don’t ignore it – Not responding to a negative comment can reflect badly on a company and cause the customer to write further reviews on multiple platforms.

Apologize always – Apologizing to the customer as soon as a negative comment is posted can help calm the situation. Follow your response with an email address or contact number to a customer service representative who will assist.

Avoid immediate promises – Options should be offered to a dissatisfied customer, only after the problem is understood and analyzed.

Be polite and professional – Being polite will not only show the customer that the company is professional, but it can calm the customer and reframe the conversation.

Move the conversation offline – Avoid long conversation threads by offering an apology and a contact person who will help with the complaint.

Keep it personal – Personal messages can make a customer feel special and instill confidence that the situation will be resolved.

Explain yourself – Explain to the customer what caused the problem and how the complaint has changed how policies or procedures are conducted. In some cases, the complaint may have nothing to do with the company but are due to external factors such as bad weather, etc. In these instances, an explanation provides the customer with a complete picture.

Revdex is a new online business directory. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews. Revdex tries to provide a positive experience both for consumers and businesses.

Consumers can post negative business reviews and report online shopping scams.

Tesla owner files lawsuit in California claiming sudden acceleration

Tesla Motors Inc was sued on Friday by a Model X owner who said his electric SUV suddenly accelerated while being parked, causing it to crash through the garage into the owner's living room, injuring the driver and a passenger. The Model X owner, Ji Chang Son, said that one night in September, he slowly pulled into his driveway as his garage door opened when the car suddenly sped forward. It cites seven other complaints registered in a database compiled by the National Highway Traffic Safety Administration (NHTSA) dealing with sudden acceleration without warning.

Continued here: 
Tesla owner files lawsuit in California claiming sudden acceleration